Frequently asked questions

Yes. Cash on delivery is available across all 64 districts of Bangladesh. You pay when your order arrives.

Cash on delivery, plus manual bKash, Nagad and Rocket. For mobile payments you send the amount to our number and submit the Transaction ID at checkout; we verify and confirm your order.

Inside Dhaka: 1–2 days. Outside Dhaka: 2–5 days. You can track your order any time from the Track Order page.

No. Zenvia Luxe sells fashion jewellery — affordable, trend-driven, gift-able pieces. They are gold-plated brass and similar materials, nickel-free, with plating stated honestly on each product page.

Easy 7-day returns on unworn items in original packaging. Refunds go to your original payment method, or via bKash/Nagad for COD orders.

Our pieces are nickel-free and quality-checked. Keep them away from water and perfume and store in the pouch provided to keep them looking their best.

Use the Track Order page with your order number and the phone number used at checkout.